Frequently Asked Questions

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Personal Rental (Travelers or Temporary Stays)

1. What does a stay with SAMI include?
   Our properties are fully equipped and ready for you to feel at home: fully equipped kitchen, high-speed Wi-Fi, smart TV, air conditioning, bedding, bathroom amenities, and access to common areas such as Jacuzzi, gym, and BBQ area (depending on the property).

2. Can I rent directly or only through Airbnb?
   You can rent directly with us or through platforms like Airbnb. You choose whichever is more convenient!

3. What is the check-in and check-out process like?
   We offer automated check-in with smart locks or personalized assistance. Check-out is simple and quick; instructions are always clear from your arrival.

4. What do I do if I have a problem during my stay?
   We provide 24/7 guest support. Our team is always available to quickly resolve any situation.

5. Are the properties suitable for long stays?
   Yes. Many of our properties are designed for both short and long stays. Ask about our special rates for extended stays.

6. Do you have special options for anniversaries or celebrations?
   Yes! We can prepare romantic packages, themed decorations, and other special details. Just request it when booking.

7. Can I trust that the photos accurately represent the property?
   Yes. All properties are personally reviewed by our team, and the photos are 100% real and up to date. In fact, many guests comment that the properties are even better in person.

Corporate or Private Rental (For Companies or Third-Party Bookings)

1. Do you offer rentals for companies or executives?
   Yes, we have properties ideal for executives and companies needing temporary accommodation for their staff.

2. Can I rent multiple properties at once?
   Certainly, we manage multiple bookings and corporate packages according to your needs.

3. Do you issue invoices or receipts for tax purposes?
   Yes. We can issue receipts or invoices if requested at the time of booking.

4. Do the properties include cleaning services during the stay?
   Yes, we offer cleaning during the stay, either scheduled or upon request. This service has a small additional cost and can be requested before or during your visit.

5. Can I hire transportation or additional services with you?
   We offer recommendations for transportation, guides, and other value-added services depending on your destination and requirements.

6. Do you offer decorations or special packages for celebrations or special occasions?
   Absolutely! At SAMI, we love being part of your most important moments. Whether it’s a birthday, anniversary, romantic getaway, honeymoon, or any special occasion, we can prepare themed decorations, personalized packages, and unique details that surprise and delight. Just let us know when booking or before your arrival, and we’ll take care of everything.

7. Can I customize services for my guests?
   Of course. We can include welcome packages, special setups, or accommodate personalized requests.

Frequently Asked Questions for Investors (Property Owners)

About Management with SAMI

1. What services does SAMI offer to investors?
   SAMI offers complete Airbnb-style property management: profile design, listing, dynamic pricing, guest communication, cleaning, maintenance, decoration, and income reporting.

2. Who leads SAMI’s operations?
   SAMI is led by Sammantha, its founder and President, who provides personalized attention to each investor, overseeing every property as if it were her own.

3. What sets SAMI apart from other companies?
   Our personalized approach, direct presence of the President, attention to detail, and operational excellence distinguish us. We don’t just manage, we care for your investment.

4. Can I have direct contact with the person managing my property?
   Yes. You will have direct communication with Sammantha or her specialized team, without impersonal intermediaries.

5. How much does the management service cost?
   The cost varies depending on the services required and the type of property. It is structured as a percentage of the income generated or a fixed fee, depending on the case.

6. Do I receive periodic reports?
   Yes. We provide monthly performance reports, including occupancy, earnings, reviews, and improvement recommendations.

7. How do I start the process if I want to work with you?
   Our properties are ideal for executives and companies needing temporary accommodation for their staff. We can also establish corporate agreements with fixed rates for recurring stays or multiple bookings. We are happy to tailor a proposal according to the company’s needs.

About Profitability and Results

1. What return can I expect with Airbnb?
   It depends on the location, quality of the property, and management strategy. SAMI maximizes your occupancy and optimizes pricing to achieve higher income than traditional rentals.

2. Does my property need to be furnished?
   Not necessarily. At SAMI, we assist with the entire furnishing, design, and equipping process so your property is ready to host guests and generate income from day one.

3. How is the nightly price managed?
   We use smart pricing systems based on demand, events, seasonality, and competition, dynamically adjusting to maximize income.

4. What happens if a guest causes damage?
   We have clear security policies and charge deposits when necessary. We also work with Airbnb to recover any reported damages.

5. Can I use my property whenever I want?
   Yes. Just inform us in advance, and we will block the dates you need.

6. Does SAMI manage properties outside Santo Domingo?
   Yes. Although our main focus is Santo Domingo, other areas of the Dominican Republic, and Costa Rica, we are open to evaluating properties in other locations. If you have a property outside these areas, we can conduct a personalized analysis to determine management feasibility.

7. Do you offer consulting for new real estate investments?
   Yes. At SAMI, we advise on purchasing properties ideal for short-term rentals, including ROI analysis, strategic locations, and recommendations to maximize property potential.

Additionally, we are partnered with local real estate agencies, allowing us to assist you throughout the process—whether you want to buy, sell, rent, or invest in the real estate market.